Frequently Asked Questions

Frequently asked questions

What is HOYGI 24K Gold Peptide Facial Serum?

It is a facial serum designed for everyday cosmetic skincare and a simple cleanse-serum-moisturise routine.

How do I use it?

Apply a small amount to clean skin, gently press or massage it in, then follow with moisturiser. In the morning, finish with sunscreen.

Can I use it under makeup?

Yes. Allow the serum to absorb before applying moisturiser and makeup.

How often can I use it?

Use according to the product label and your skin's needs. If you are trying it for the first time, patch testing is a sensible precaution.

What if I have sensitive skin?

Skin can react differently to cosmetic ingredients. Patch test first and stop use if irritation occurs. Avoid direct contact with the eyes.

How does Buy 2 Get 1 Free work?

Add three eligible HOYGI serums to your cart. The offer is applied automatically so one eligible serum is free. The offer cannot be combined with the first-order discount unless the store states otherwise.

How do I use the first-order discount?

Eligible first-time customers can use code WELCOME20 at checkout for 20% off their first order.

Where do you ship?

Available destinations, shipping rates and current delivery estimates are shown at checkout before payment.

How do I track my order?

If tracking is available for your shipment, tracking details are sent after your order has been dispatched.

What if my order arrives damaged or incorrect?

Please use our Contact page as soon as possible and include your order number and clear photos so we can review the issue.

Can I return an order?

Please see our Refund Policy below for eligibility, exclusions and your consumer rights.