Privacy policy

Last updated: October 2026

At TwoWayz, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, contact us, or otherwise interact with our store.

Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name
• Email address
• Billing and shipping details
• Order and purchase information
• Payment-related information
• Device and browser information
• IP address
• Information you provide when contacting us

We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, improve our website, and meet legal obligations.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Provide order updates and customer support
• Process payments and refunds
• Prevent fraud or misuse
• Improve our products, website, and customer experience
• Send marketing communications where you have consented to receive them
• Comply with legal and regulatory requirements

Payments

Payments made through our store are processed by secure third-party payment providers.

We do not directly store your full credit or debit card details.

Payment providers may collect and process your information according to their own privacy policies.

Shopify

Our online store is hosted by Shopify.

Shopify may collect and process certain personal information to provide ecommerce services, website functionality, checkout services, fraud prevention, analytics, and other store features.

Your information may be processed in countries outside your own, depending on the services used by Shopify and other providers.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Keep your shopping cart working
• Improve website performance
• Understand how visitors use our website
• Support advertising and marketing activities

You may be able to control or disable cookies through your browser settings, although some website features may not function properly if cookies are disabled.

Marketing

If you choose to receive marketing communications from us, we may send you information about products, promotions, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting support@twowayz.store.

Sharing Your Information

We may share your information with trusted service providers where necessary to operate our business.

This may include:

• Shopify
• Payment processors
• Shipping and fulfilment providers
• Analytics providers
• Advertising and marketing platforms
• Customer service providers
• Fraud prevention and security services

We do not sell your personal information for money.

We may also disclose information where required by law or where necessary to protect our legal rights.

International Data Transfers

Some of our service providers may process or store personal information outside Australia.

Where this occurs, your information may be subject to the privacy and data protection laws of those countries.

Data Retention

We may retain your personal information for as long as reasonably necessary to:

• Complete transactions
• Maintain business and tax records
• Resolve disputes
• Prevent fraud
• Meet legal and regulatory obligations

When information is no longer required, we may securely delete or anonymise it where appropriate.

Your Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain uses of your information
• Withdraw consent where processing is based on consent

To make a privacy request, contact support@twowayz.store.

We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website and products are not intended for children under the age required to legally make online purchases in their location.

We do not knowingly collect personal information from children where this is prohibited by law.

Security

We take reasonable steps to help protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updated version will be posted on our website with the revised date.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to make a privacy request, contact:

support@twowayz.store