Terms of service

TERMS OF SERVICE

Last updated: October 2026

Welcome to TwoWayz.

These Terms of Service govern your use of our website and any purchases made through our online store. By visiting our website, placing an order, or using our services, you agree to these Terms of Service.

Throughout these terms, “we”, “us” and “our” refer to TwoWayz.

ONLINE STORE TERMS

By using our website, you confirm that you are legally able to enter into a purchase agreement in your location.

You may not use our products, website, or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the security, operation, or functionality of our website.

PRODUCT INFORMATION

We aim to display our products, descriptions, images, ingredients, colours, pricing, and other information as accurately as possible.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to update product information, descriptions, pricing, availability, and promotions at any time.

Skincare results may vary between individuals. Information on our website is provided for general informational purposes only and is not intended as medical advice.

PRICING

Prices displayed on our website may change without notice.

The total price payable at checkout will be shown before you complete your order.

Where applicable, shipping charges, taxes, duties, or other fees may be added during checkout.

ORDERS

We reserve the right to refuse, limit, or cancel an order where reasonably necessary.

This may include situations involving:

• Suspected fraud
• Incorrect pricing or product information
• Payment issues
• Stock availability
• Orders that appear to be placed for unauthorised resale
• Errors affecting the order

If we cancel an order after payment has been received, we will provide an appropriate refund.

ORDER INFORMATION

You agree to provide accurate and complete information when placing an order.

It is your responsibility to make sure your shipping address, contact details, and other order information are correct before submitting your order.

If you notice an error, contact us as soon as possible at support@twowayz.store.

We cannot guarantee that order details can be changed once an order has been processed or shipped.

PAYMENTS

Payment must be successfully completed before an order can be processed.

Payments may be handled by third-party payment providers. Your use of those payment methods may also be subject to the provider’s own terms and conditions.

SHIPPING AND DELIVERY

Delivery estimates are provided as a guide and are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by carriers, customs, weather, public holidays, incorrect delivery information, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

RETURNS AND REFUNDS

Returns, refunds, damaged items, faulty products, and cancellations are handled in accordance with our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes, free products, and special offers may be subject to additional conditions.

Unless otherwise stated, promotions cannot be combined with other offers.

We reserve the right to change, suspend, or end promotions at any time.

BUY 2, GET 1 FREE OFFERS

Where a Buy 2, Get 1 Free promotion is available, the lowest-priced eligible item may be treated as the free promotional item unless otherwise stated.

Promotional orders may be subject to specific return and refund conditions as described in our Return & Refund Policy.

PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy for more information about how we collect, use, and protect personal information.

THIRD-PARTY SERVICES

Our website may use or link to third-party services, websites, payment providers, delivery services, applications, or platforms.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

INTELLECTUAL PROPERTY

Unless otherwise stated, the content on our website, including branding, text, graphics, designs, logos, images, and website content, belongs to TwoWayz or is used with permission.

You may not copy, reproduce, distribute, sell, publish, or commercially use our website content without permission.

PROHIBITED USES

You must not use our website:

• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To submit false or misleading information
• To transmit malicious software, viruses, or harmful code
• To collect personal information about others without permission
• To interfere with our website security or operation
• To engage in fraudulent or abusive activity

We reserve the right to restrict access to our website or services where these terms are violated.

DISCLAIMER

We aim to keep our website and services accurate, secure, and available.

However, we do not guarantee that access to the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms of Service excludes any rights or guarantees that cannot legally be excluded under applicable consumer protection laws.

LIMITATION OF LIABILITY

To the extent permitted by law, TwoWayz will not be responsible for indirect, incidental, special, or consequential loss arising from the use of our website, services, or products.

Nothing in these terms limits or excludes liability where doing so would be prohibited by law.

AUSTRALIAN CONSUMER LAW

Nothing in these Terms of Service is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any updated version will be posted on our website and will take effect from the date it is published unless otherwise stated.

CONTACT US

If you have any questions about these Terms of Service, please contact:

support@twowayz.store