Shipping policy

SHIPPING POLICY

Last updated: October 2026

At TwoWayz, we aim to process and deliver your order as quickly and smoothly as possible.

Please review the information below before placing your order.

ORDER PROCESSING

Orders are generally processed before they are shipped.

Processing times may vary during busy periods, promotions, public holidays, or due to circumstances outside our control.

Once your order has been processed and shipped, you may receive tracking information by email where available.

SHIPPING DESTINATIONS

We currently ship to selected locations shown at checkout.

Available shipping destinations may change from time to time.

If your address is not accepted at checkout, we may not currently be able to ship to your location.

DELIVERY TIMES

Estimated delivery times are provided as a guide only and are not guaranteed.

For many orders, estimated delivery may take approximately 10–20 business days after dispatch.

Delivery times may vary depending on:

• Your location
• The shipping carrier
• Customs processing
• Public holidays
• Weather or transport delays
• High-volume sales periods
• Incorrect or incomplete shipping information

Delays caused by shipping carriers, customs authorities, or other circumstances outside our reasonable control may occur.

TRACKING

Where tracking is available, tracking details may be sent to the email address provided when placing your order.

Please allow time for tracking information to update after your order has been dispatched.

If you have not received tracking information or believe there is an issue with your shipment, contact support@twowayz.store.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

• Full name
• Street address
• Apartment or unit number, if applicable
• City or suburb
• State or region
• Postcode or ZIP code
• Country

If you notice an error in your shipping information, contact support@twowayz.store as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

TwoWayz is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

TwoWayz does not control customs charges and cannot guarantee whether additional fees will apply.

Customs processing may also cause delivery delays.

LOST OR MISSING PARCELS

If your parcel has not arrived within the expected delivery timeframe, please contact support@twowayz.store.

We will review the available tracking information and assist you with the next steps where possible.

If tracking shows your order as delivered but you cannot locate it, please:

• Check around your property or delivery location
• Check with other household members
• Check with neighbours where appropriate
• Contact the delivery carrier

If you still cannot locate your parcel, contact support@twowayz.store.

DAMAGED ORDERS

If your order arrives damaged, leaking, or with an incorrect item, please contact support@twowayz.store as soon as possible.

Please include:

• Your full name
• Order number
• A description of the issue
• Clear photos of the product and packaging

We will review the issue and provide an appropriate resolution where applicable.

MULTIPLE PACKAGES

In some cases, items from the same order may arrive in separate packages.

If this happens, you may receive separate tracking information for each shipment.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel your order, contact support@twowayz.store as soon as possible.

We cannot guarantee that changes or cancellations can be made once an order has already been processed, packed, or shipped.

RETURNS AND REFUNDS

Shipping-related returns and refunds are handled in accordance with our Return & Refund Policy.

Please review our Return & Refund Policy for more information.

CONTACT US

If you have any questions about shipping, delivery, tracking, or your order, please contact:

support@twowayz.store